Customer Service Associate (m/f) Phone, Email - Polish language, Serbia

Customer Service Associate – Polish language

Exciting AG is an innovative dialogue and service center, specialized in high-quality dialogue measures in different industries. With more than 10 years of experience exciting AG is one of the leading providers of comprehensive sales support. We take care of any desired communication, in writing, by telephone or chat as well as in the social media.

You want to work in a motivated team and are looking for new challenge? Then you have come to the right place! We are looking for motivated employees (m/f) for our company!

What will you be doing?

• Provide support for all customer inquiries via telephone and e-mail to ensure customer satisfaction
• Identifying customer needs
• Work with other departments to resolve complex customer requests according to their needs and requirements
• Document and monitor customer interactions and feedback to identify trends and areas for improvement
• Keep up to date on services, policies and processes to ensure implementation and accurate information

Job requirements

That's how you convince us:

• You have fun on the phone and a strong customer and service orientation
• You are a team player, but able to work individually as well
• You are flexible, reliable and show commitment
• You are fluent in Polish and have good written and spoken English language skills 
• Proficient computer skills (Microsoft Office Suite and Outlook)

That's what we're offering you:

• Professional induction, as well as regular training and workshops
• Long-term exciting career and development opportunities in a flat hierarchy
• Flexible working time models for an excellent work-life balance
• Work from home

Are you excited?

Apply today!
exciting d.o.o. – Starine Novaka 23/ 1. Floor, Beograd – www.exciting.de